At Logan Update, we strive to ensure customer satisfaction. If you receive a defective or damaged product, you may request a return or refund following the policy below.
1. Eligibility for Returns
You may return a product if:
- It is damaged or defective upon arrival.
- You notify us within 7 days of receiving the product.
- The product is unused and in its original packaging.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact Us at [email protected] within 7 days of receiving the item.
- Provide your order details, a clear description of the issue, and photos of the defect or damage.
- Our team will review your request and provide return instructions if approved.
3. Refund Process
- Once we receive and inspect the returned item, we will process your refund within 7 business days.
- Refunds will be issued in cash upon return pickup or as agreed upon via email.
- Shipping fees (if applicable) are non-refundable.
4. Non-Returnable Items
We do not accept returns for:
- Products that are damaged due to misuse.
- Items returned without original packaging or after the 7-day return window.
- Items marked as final sale.
5. Contact Us
For any return or refund inquiries, please reach out to:
📧 Email: [email protected]